Customer Service Representative

About the Role

Assist customers with inquiries and provide exceptional support. You'll be the friendly voice helping customers solve problems and have positive experiences with our products.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues professionally
• Provide product information and guidance
• Process orders, returns, and exchanges
• Document customer interactions in CRM system
• Escalate complex issues to appropriate departments

Requirements

• Excellent communication and interpersonal skills
• Patient and empathetic approach to customer service
• Ability to remain calm under pressure
• Good problem-solving skills
• No previous experience required - comprehensive training provided

Benefits & Perks